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CASE STUDY 02 — MASTER'S THESIS · UX/UI
Concept · Master's Thesis

Whistle Paws.

A service dog training app for aging adults — empowering independence through the dogs they already love.

Type
MS Thesis Project
School
Thomas Jefferson University
Program
UX & Interaction Design
Status
Pitch-ready concept
01 / THE PROBLEM CONTEXT

Aging adults love their dogs. Their bodies don't always cooperate.

Sarcopenia — the natural loss of muscle mass with age — quietly limits older adults from performing the daily tasks their dogs need. Feeding, walking, grooming become risk vectors for falls. But surrendering the dog isn't a real option: research links pet loss to depressive symptoms and acute loneliness in this population.

The medical advice is often to give the dog up. The emotional reality is that the dog is often the only thing keeping them going.

40%+
Adults 65+ owning a pet
AARP — and rising
41.9%
Elder-abuse cases are self-neglect
US Adult Protective Services
1 in 7
Older adults experience pet-related falls
Annual rate, US data
Aging adult with their service dogWHISTLE-PAWS/HERO.JPG
02 / RESEARCH INTERVIEWS + SYNTHESIS

Talking to users. Finding the root.

Interviewed aging adults 55+ living with dogs — many single, all quietly negotiating their physical limits against their dog's needs. Synthesized 100+ quotes through affinity clustering and a problem tree. Self-neglect was the root; fall risk was the consequence; surrendering the dog was the worst outcome.

One thing came through every interview: "I'll prioritize my dog over my own convenience."

The inability to manage their own health leads to the inability to care for their dogs — a loop that ends with someone on the floor.
Affinity diagram from user research synthesisWHISTLE-PAWS/AFFINITY-DIAGRAM.JPG
Problem tree analysis showing self-neglect as root causeWHISTLE-PAWS/PROBLEM-TREE.JPG
03 / THE QUESTION HOW MIGHT WE
How might we reduce self-neglect in aging adults and help them better manage their dog's routine — without sacrificing their own well-being?

The reframe changed the design space. Instead of another dog-walking service (which research showed aging adults distrust on safety grounds), the goal became turning the dog itself into the support system. A trained service dog could assist with mobility, medication reminders, and emergencies — turning the source of strain into a source of help.

04 / THE DESIGN FOUR VERBS · ONE APP

The core loop.

Every training task in the app moves through the same four verbs — Read, Watch, Perform, Evaluate. Large fonts, high contrast, generous tap targets. Designed for the user, not for the design portfolio.

01 · READ

Written instructions

Step-by-step text for each training task, paced for the user.

02 · WATCH

Video demonstrations

See the technique. Replay as many times as needed.

03 · PERFORM

Hands-on practice

Interactive digital clicker. Practice with your dog right next to you.

04 · EVALUATE

Record + review

Capture your dog's progress. Earn treats. Move toward certification.

Whistle Paws app home screenWHISTLE-PAWS/HOME-SCREEN.JPG
Training task screen — Read, Watch, Perform, EvaluateWHISTLE-PAWS/TRAINING-TASK.JPG
Record and evaluate screen for training progressWHISTLE-PAWS/RECORD-EVALUATE.JPG
Rewards page with earned treatsWHISTLE-PAWS/REWARDS.JPG
Progress tracking pageWHISTLE-PAWS/PROGRESS.JPG
Service dog certification pageWHISTLE-PAWS/CERTIFICATION.JPG
05 / TESTING FIVE TASKS · REAL USERS

What testing surfaced.

Ran usability sessions across five tasks. Three of five hit 100% success. The two that didn't pointed to specific friction — terminology ("Evaluate" and "Progress" confused users) and pricing transparency. High success rate doesn't mean low friction — users completed the tasks, then told me exactly what to fix.

TASK 01
100%
Onboarding
TASK 02
60%
Daily reward
TASK 03
80%
Request trainer
TASK 04
100%
Check progress
TASK 05
100%
Certification
06 / THE BUSINESS CASE IF SOMEONE WANTS TO BUILD IT

A real product, not just a pretty app.

The thesis went past the prototype into a full business case — mission, SWOT, business model canvas, and a phased launch plan. Three subscription tiers (Freemium, Premium, Deluxe). Partnerships with senior living communities. AI-tailored training based on the user's health condition and the dog's breed and age.

Whistle Paws hasn't been built yet — I have the deck and the plan if anyone wants to invest.

5K
Service dogs trained
Target — 3 years post-launch
3
Subscription tiers
Freemium · Premium · Deluxe
75%
Module completion target
User engagement KPI
07 / WHAT I LEARNED REFLECTION

My strength wasn't just screens.

This thesis was the moment I realized my real strength wasn't in screens alone — it was in scoping the whole system. Research. Design. Business. Development. Ethics. The same lens I'd later use building Bracetek — except that one I actually got to ship and run.

— INVEST OR HIRE
Whistle Paws is pitch-ready if you'd like to build it. Or hire me for the next one.
jeshah1998@gmail.com → See what I shipped at Bracetek →